Using the site and FAQ

Scroll down for FAQ - Frequently Asked Questions



How to use this site



Accounts

If you are a website account holder, first of all log in via the link on the banner towards the top of the page. Account holders get more information and can place orders with us via this website. Applications for accounts are welcomed from the trade.

We regret to say that we cannot handle small orders from individual members of the public. General retail customers should visit the links page to find a link to a supplier who will be able to meet your requirements, or you can contact us directly on 020 8789 2081 for details of a shop or other supplier in your area who will be able to help you.

To find out if you might be eligible for a website account, use the "Apply for account" form which you can reach by clicking here: Click here to apply


Using the site

Visitors who are not website account holders are welcome to browse around and see what we have got, but you will not be able to buy from us.

Find items you are interested in by navigating through the groupings on the menu on the left hand side of the page. You can also use our simple Search Function which you reach by clicking the link on the banner towards the top of the page. There is also a function to find items which have been recently added to our range, or had details updated - click "What's new?" on the banner above.

Or you can see our range of stock in a Slideshow. You can pause, go back etc using the buttons on each page of the slideshow. You can see the whole range as a slideshow - click the link just under the Mind Body Spirit heading on the menu on the left on the main Mind Body Spirit page (click Mind Body & Spirit on the menu banner towards the top of the page) or you can see a slideshow of an individual section by choosing a section and then clicking the link on that page.

To place an order if you are a logged-in account holder, put the number of items you require in the box next to the price and click add to put this in your shopping basket. You can review what is in your basket at any time by clicking the link at the bottom right of the page and following the instructions there. When you have completed your order, click the view basket/checkout link and follow the instructions.

Click here to view the catalogue


Please let us know if you think these instructions need more detail or if anything is confusing. If you would like to email us, please click here for our CONTACT FORM



FAQ (Frequently asked questions)



If I am not a trade customer, where can I buy items which are on this website?

Go to the Useful links page (there is a link in the menu on the left hand side of the home pages) where you will find a list of suppliers (with their contact details) who may be able to help you.

How do I remove an item from my basket? (applies only to logged in account holders)

Go to the basket (click the link at the bottom right of the page "View basket/checkout") and select the item you wish to delete by clicking on its title; this takes you to the item page where all you need to do is put 0 in the quantity box and click Chg (which is short for change). If you then return to the basket, you will find the item has been removed.


Last updated: 8th June, 2017



davidwestnedge.com

The online catalogue for David Westnedge Ltd